Yoga Health and Wellness® - Terms & Conditions

Yoga Health and Wellness®

Terms & Conditions
For Wellbeing, Healing, Yoga, Hypnotherapy, NLP, Somatic Coaching, Workshops, Courses, and Digital Products.

Introduction

By registering for and attending the workshops, courses, coaching sessions, and purchasing digital products offered by Sarah Grattan, Yoga Health and Wellness®, you agree to abide by the following terms and conditions.

Ownership of Recordings & Materials

All Zoom recordings of workshops, courses, and coaching sessions remain the sole property of Sarah Grattan, Yoga Health and Wellness®. This includes, but is not limited to, recordings of live sessions, discussions, presentations, and associated resources.

Usage Rights & Intellectual Property

All materials are for personal use only. This includes written materials, digital downloads, video and audio content, courses, books, and supporting resources. Purchase grants you a non-transferable, non-exclusive licence for individual use. Materials may not be reproduced, shared, distributed, modified, or used for commercial purposes without prior written consent.

All intellectual property rights remain the sole property of Sarah Grattan, Yoga Health and Wellness®.

Digital Products (General)

Digital products, including downloadable items such as Your Calm Compass PDF and online courses such as Regulated, are supplied immediately after purchase.

At checkout, you request immediate access and acknowledge that you lose your 14-day right to cancel once access begins. For this reason, all sales of digital products are final and non-refundable once purchase is completed.

Access links for downloadable products may expire or change, so we recommend downloading your purchase to your own device promptly.

Online courses, including Regulated, provide lifetime access, meaning access for as long as the course remains available on our platform. Lesson videos are available to stream within the portal, and supporting materials can be downloaded for personal use. We recommend saving these to your own device. If a course is ever retired, we will give at least 60 days' notice by email.

Nothing in these terms affects your statutory rights, including your rights if digital content is faulty (for example, a video that will not play or a file that will not open due to an issue on our side).

Free Resources

From time to time, Yoga Health and Wellness® offers free downloadable resources, such as guides, PDFs, and email content, in exchange for your contact details.

These resources are provided for educational and informational purposes only and are not a substitute for professional advice or treatment. No specific outcomes or results can be guaranteed.

Free resources may be withdrawn, changed, or replaced at any time without notice.

By providing your email address, you consent to receive related email communications from Yoga Health and Wellness®. You may unsubscribe at any time using the link provided in any email.

Free resources are covered by the same usage rights as our paid materials: for personal use only, and not to be reproduced, shared, or distributed without prior written consent.

Free Gatherings & Recordings

From time to time, Yoga Health and Wellness® offers free community gatherings (such as Monday sessions). These sessions may be recorded for Sarah’s training and development purposes. Recordings will not be made available for replay or distribution to participants.

By attending, you agree that brief excerpts of Sarah’s teaching may be used for professional or promotional purposes. No personal or identifying contributions from participants will be shared without explicit consent.

Client Eligibility

All services, workshops, coaching, and digital products are offered exclusively to adults aged 18 and over.

Some services, including hypnotherapy, NLP and somatic coaching sessions, are offered on an application basis to ensure appropriateness and client safety.

In-Person Sessions
In-person sessions are offered to adults aged 18 and over. Eligibility varies depending on the modality and setting, and is determined with care for safety, comfort, and professional boundaries.

Some in-person 1:1 therapeutic and body-based sessions may be offered to women only in private clinical settings, based on practitioner safety and wellbeing.

Sessions held in retreat or shared professional environments may be open to adults of all genders, at the practitioner’s discretion.

Yoga Health and Wellness® reserves the right to determine suitability for in-person sessions based on setting, modality, and practitioner wellbeing.

Online Services
Remote healing sessions (including Reiki and shamanic healing) are available to adults of all genders worldwide and do not require video or live interaction.
Online somatic coaching, NLP, and hypnotherapy sessions are offered via live Zoom video and may be open to adults of all genders, subject to suitability and application.

Hypnotherapy

Hypnotherapy sessions are offered online via Zoom and in person at The Manor Barn, Canterbury, by a qualified and insured hypnotherapist, currently completing an advanced Clinical Hypnotherapy Diploma. Hypnotherapy may be offered as standalone sessions or as part of The Reset.

Sessions are provided as a supportive, therapeutic approach and are not a substitute for medical, psychiatric, or psychological treatment. Hypnotherapy is a collaborative process. Clients remain aware and in control throughout sessions, and participation is always voluntary.

Suitability
Hypnotherapy is not suitable for anyone who:

• is experiencing psychosis, including schizophrenia or schizoaffective disorder

• has bipolar disorder

• has a diagnosed personality disorder

• has a dissociative disorder

• has epilepsy

• is experiencing suicidal thoughts or self-harm

• is under the care of a psychiatrist or crisis team

If you have clinically diagnosed depression, an eating disorder, a heart condition, or pregnancy complications, or if you take psychiatric medication, your GP's agreement may be requested before sessions begin. You will be asked for your GP details and a list of current medication as part of your application.

Sessions will not go ahead if you are under the influence of alcohol or non-prescribed drugs.

If you are unsure whether hypnotherapy is suitable for you, please consult your healthcare provider before applying.

No specific outcomes or results can be guaranteed.

Participant Contributions & Appearance on Zoom

By joining live sessions, you agree that contributions (verbal comments, chat messages, or video appearance) may be recorded and visible to other participants.

Confidentiality

Information shared in 1:1 sessions is treated as confidential. However, confidentiality has limits. Confidentiality may be broken, where possible after discussion with you, if:

• there is a risk of serious harm to yourself or others

• a child or vulnerable adult may be at risk of harm

• information is disclosed about a serious crime

• disclosure is required by law or a court order

Anonymised case material may be discussed in professional supervision, which is standard practice and supports safe and ethical work.

While confidentiality is valued in group settings, Yoga Health and Wellness® cannot guarantee the privacy of information shared by other participants. Please use discretion when sharing personal information.

GDPR & Data Privacy

Personal data is handled in compliance with UK GDPR. By attending or purchasing, you consent to the collection and processing of your data as outlined in the Privacy Policy. FEA Create acts as the data processor for Yoga Health and Wellness®.

Payment & Cancellation Terms

Payment: All services and products must be paid in advance. Payments are non-refundable unless otherwise specified.

Workshops (Reiki Training and The Art of the Shamanic Journey) Payment is due at least one month before the event. Refunds are only available if your place can be filled. No refunds within one month of the event date.

Classes & Circle Events (Bearfoot Ecstatic Dance and The Beautiful Untethering) Payment is taken at the time of booking and confirms your place. All bookings are non-refundable. If you are unable to attend, you are welcome to gift your place to another person, please notify us in advance with their name and email so we can transfer the booking. Rescheduling to a future date is available up to 5 days before the event using your reschedule link.

Coaching Packages: Sessions may be rescheduled with at least 48 hours’ notice. Sessions cancelled with less than 48 hours’ notice are non-refundable. Late arrivals end at the scheduled time.

Group & Retreat Sessions: If a scheduled group or retreat session goes ahead as booked but no participants attend, the session is still considered delivered and the fee remains payable in full.

Instalments (Klarna, Clearpay): If you choose a third-party instalment plan, the agreement is strictly between you and the provider. Yoga Health and Wellness® is not a party to that agreement and is not responsible for their terms or conditions.

Late Payments: Where instalments are missed, access may be suspended. Yoga Health and Wellness® reserves the right to charge interest and reasonable recovery costs in line with UK law.

Results Disclaimer

Individual results vary depending on personal circumstances, commitment, and participation. No specific outcomes are guaranteed.

Suitability Disclaimer

Sessions may involve physical or therapeutic practices. Please consult your healthcare provider if you are uncertain of suitability. Eyes-closed practices require you to be in a safe environment (not driving or operating machinery). Participation is at your own risk.

Scope of Practice

Yoga Health and Wellness® does not provide medical or psychiatric treatment. Services are not suitable for individuals currently in acute psychiatric crisis, active suicidal ideation, experiencing psychosis, or requiring intensive psychiatric support.

Technical Responsibility

It is your responsibility to ensure you have the necessary internet connection, device, and software to access services and products. Yoga Health and Wellness® is not responsible for technical difficulties on your side.

Behaviour, Capacity & Right to Refuse Service

Yoga Health and Wellness® reserves the right to refuse service or remove a participant whose behaviour is disruptive, unsafe, or breaches these Terms.

Sessions will not proceed if a client attends under the influence of alcohol, recreational drugs, or any non-prescribed substances that impair capacity or therapeutic engagement. In such cases, the session will be ended and is non-refundable.

Force Majeure

We are not liable for delays, changes, or cancellations caused by circumstances beyond our reasonable control, including illness, technical issues, strikes, fire, or other unforeseen events.

Limitation of Liability

To the fullest extent permitted by law, Yoga Health and Wellness® shall not be liable for indirect, incidental, or consequential loss. Liability, if established, is limited to the total amount paid for the specific service or product.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes.

Modification of Terms

Terms may be updated at any time without prior notice. It is the responsibility of participants to review the latest version.

Contact

Yoga Health and Wellness®
Sarah Grattan
Email: [email protected]
Last updated: September 2026